Club FAQs

 

Can I change club levels?

Yes, you can change between 3, 6 and 12 club levels.  We need to know before your card authorization is run for an upcoming club shipment.  Your club benefits will be at the club level at which you choose to be.  You can reach us using the Contact link.

Can I customize my club shipment?

Yes, this is an additional benefit for all Farm Club 6 and 12 members.  6 and 12 bottle Farm Club Members will receive an email prior to billing of your fall and spring shipments.  You will have an opportunity to customize your Spring preference (subject to availability) by February 10, 2017, or automatically receive our Winemaker's Selection described in the email.

I just joined.  When will my first shipment arrive?

If you initially join between Septermber - October, your first shipment will be the fall Farm Club allocation with email notification when you join.
If you initially join between November - early February, your first shipment will be the fall Farm Club allocation which you will receive upon joining (if wines are available).  If no longer available, then you will receive the spring allocation.
If you join between February 15 - March, your first shipment will be the spring Farm Club allocation with email notification when you join.
If you join between April - August, your first shipment will be the spring Farm Club allocation which you will receive upon joining (if wines are available).  If no longer available, then you will receive the fall allocation.

When will my club wine ship?

Our fall Farm Club shipment will depart Paso Robles to you during the week of October 24, 2016.  The spring Farm Club shipment will come to you in March 2017.

How do I remain a Farm Club member?

We understand that circumstances may require you to miss a club shipment.  You will remain a member in good standing by participating in 3 of the 4 most recent club shipments.

Founding Member benefits are for life.  Really?

Yes.  The additional savings is added to your club level (e.g., Founding Join 12 savings is 25% [20 +5] for all club shipments).  Always remain a member in good standing and the Founding benefit is yours.  Founding membership closed on September 23, 2015.

Which wines will I receive for a club shipment?

Farm Club members will be the first to receive our newest release.  For Farm Club 3 members, most likely you will receive one bottle per label.  6 and 12 bottle Farm Club Members will likely receive one to four bottles per label, and you will have an opportunity to customize your preference.

May I order wines outside of club shipments, or re-order wines that were in a club shipment?

Yes, subject to availability.  Go to the Members link and log in, then click the Orders link and you can make an a la carte selection.   Farm Club members receive their base club level savings on these orders.

May I order wines as a gift?

Yes, subject to availability.  Go to the Members link and log in, then click the Orders link and you can order a gift.  Farm Club members will receive their base club level savings on all orders, including gifts.  If you would like us to include a handwritten card with a gift order, let us know what you'd like the card to say.  We have beautiful 3-pack and 6-pack wine selections in custom wooden boxes which will delight the recipient.

I'm traveling when my shipment is due to arrive; can I delay receipt?

Yes.  Let us know at least 3 weeks before the scheduled club shipment for when you would like your wine to ship.  Your card authorization will be run at the same time as all club members.

What should I use as my shipping address?

Alcohol shipments require an adult signature and cannot be left at your door.  Many members choose a work address to avoid missed deliveries.

How do I change my shipping address?

Go to Members link from our home page, then log in.  Above "My Account", click on "Edit Profile" link.  Scroll down to Shipping Address section and unclick box - use my billing address.  Edit shipping address fields, then click red Save button.

How do I receive my Farm Club invoice?

Go to Members link from our home page, then log in.  Above "My Account", click on "Order History" link.  Choose the invoice of interest and it will download as a pdf.

How do I update my credit card?

Go to Members link from our home page, then log in.  Above "My Account", click on "Club Memberships" link.  Scroll down and click on link, "No, I need to make changes."  Go to Payment Info at bottom of page and change or update your card on file, then click red Save Changes button.

I live outside the USA.  Can I join The Farm Club?

Yes, but...

Some countries, like Brasil, forbid wineries to directly ship to you.  In many places it is allowed, but honestly shipping is quite expensive.  We will be happy to hold your club wine allocation and then send it to a hotel or other address that you (or family or friends) will be at when next visiting the USA.  Then, check the wine box as luggage for your trip home.  You can change the shipping address for each club shipment.

How is my credit card information protected?

For the absolute protection of your card data, we outsource all storage and processing to Authorize.net; a highly secure, respected, and well known payment processor.  No card data exist anywhere on the website servers.  This means if your account (or our servers) are ever compromised, there will be no cards for the attacker to steal.

When cards are saved to your customer profile, we send them immediately (and securely) to Authorize.net for processing and storage.  In exchange, Authorize sends back a numeric token for the card, which we save to provide clients the ability to charge that same card in the future.  Since these tokens can only be used by the merchant account owner (i.e., the winery), they are useless to an attacker.

How do I choose a level in The Farm Club?

This link explains the benefits of the Join 3, 6 and 12 club levels and lets you choose.


My question isn't here.  How do I ask?

Please write to us using the Contact link.